Quick Contact
Current Partners — Fastest Response
Log in to portal.elitesuppliesinc.com, click "Support" and open a ticket.
Response: Within 24–48 business hours.
Or email: [email protected]
Prospective Partners
[email protected]
Applications, dropship pricing, business verification, volume discounts.
Business Hours
Monday – Friday: 9:00am – 5:00pm AEST
Saturday & Sunday: Closed
Portal tickets & email accepted 24/7 — response next business day.
Department Contacts
General Inquiries
General questions, company information, media inquiries, career opportunities.
Support & Customer Service
Order tracking, payment questions, shipping delays, returns, account access, technical support.
Response: 24–72 business hours. Mark urgent issues as "Urgent" in subject.
Partnerships & Sales
New partner applications, dropship pricing, volume discounts, business verification.
Application review: 1–3 business days.
Payments & Accounting
Payment verification, invoices, refund status, accounting documentation.
Payment verification: 1–4 hours during business hours.
Legal & Compliance
Legal documentation, Terms of Service questions, compliance matters, contract negotiations.
Response: 3–7 business days.
Privacy & Data Protection
Data access requests, GDPR/Privacy Act inquiries, data deletion, cookie policy.
Response: 5–10 business days (per legal requirements).
Feedback & Suggestions
Product requests, service improvements, portal feature suggestions, positive experiences.
Our Locations
Clayton South Warehouse
10-12 Eileen Rd, Clayton South VIC 3169
Trade walk-ins by appointment only.
Brunswick Showroom
36 Hope St, Brunswick VIC 3056
Trade walk-ins by appointment only.
Response Time Expectations
Security notice: We never ask for passwords by email, never request payment outside the portal, and always contact you from @elitesuppliesinc.com addresses. If you receive suspicious communication, forward it to [email protected].
Send us a message
Fill in the form and our team will get back to you within 1 business day.