Order Submission
Your action: Upload CSV file. Log in to portal.elitesuppliesinc.com and upload a CSV containing Product SKU, Quantity, and the customer's delivery address (name, street, city, state/province, ZIP, country). Order enters our system. You receive confirmation. Portal status: "Order Received"
Inventory Allocation
Your action: None (automated). We verify product availability with authorized suppliers, allocate and reserve the inventory, and calculate product pricing based on supplier costs. Pricing displays in your portal. You're notified when allocation is complete. Portal status: "Inventory Allocated"
Shipping Label Generation
Your action: None (automated). We create shipping labels with our carrier partners. Tracking number is generated. Estimated delivery date is calculated based on product origin (Europe, Japan, China, Australia, USA), destination country, and carrier service level. Tracking visible in your portal. Portal status: "Awaiting Payment"
Payment Submission
Your action: Submit payment + proof. Wait for your payment processor to release customer funds. Submit payment using assigned payment method. Upload payment proof to portal — screenshot, bank receipt, or transaction ID/confirmation number. Payment proof must clearly show amount, date, and transaction reference. Portal status: "Payment Submitted – Pending Verification"
Payment Verification
Your action: None (team review). Our team reviews your payment proof — amount matches order total, payment method matches assigned method, transaction appears legitimate. Confirmation email sent upon approval. If issues arise, we contact you via portal notification. Portal status: "Payment Verified – Processing Shipment"
Shipment
Your action: None (supplier ships). Order details sent to authorized supplier. Supplier packs and ships the product. Tracking becomes active. Tracking updates appear in real-time. You can share tracking with your customer. Portal status: "Shipped"
In Transit
Your action: Monitor tracking (optional). Product travels from supplier to customer. Tracking updates automatically. Carrier handles customs clearance for international orders. Delivery attempts made per carrier policy. Portal status: "In Transit"
Delivery
Your action: Confirm with customer (optional). Carrier delivers to customer's address. Delivery confirmation captured. Tracking shows "Delivered" status. Order marked complete in portal. Portal status: "Delivered"
Estimated Transit Times by Origin
| Origin Region | Transit Time |
|---|---|
| United States | 3–7 business days |
| Europe | 7–14 business days |
| Japan | 10–18 business days |
| China | 15–25 business days |
| Australia | 8–15 business days |
Exception Handling
Delivery Exceptions
- Wrong Address: Contact us immediately via support ticket
- Refused Delivery: Customer must accept package or pay return shipping
- Lost Package: Open support ticket within 5 business days
- Damaged Package: Customer should refuse delivery and contact you
Payment Issues
- You receive email notification
- 24 hours to resubmit correct payment proof
- Order holds in "Awaiting Payment" status
- After 24 hours, order may be canceled
Inventory Issues
- We notify you immediately
- Wait for restock (estimated timeframe given)
- Cancel and refund
- Substitute similar product (if available)