Frequently Asked Questions

The public catalogue is accessible without an account. However, to place orders or view current stock levels and pricing details, you will need to register as a wholesale customer and have your account approved.

Contact us via the Contact page with your ABN, business name, and a brief description of your retail channels. Our team will review your application within 1–2 business days and set up your account.

Yes. Minimum order quantities vary by product category. Generally, a minimum order value of AUD $500 applies per order. Some exclusive or limited-run product lines may have higher minimums. Your account manager will advise on specific requirements.

No. Elite Supplies Inc operates exclusively as a B2B dropship supplier. All customers must hold a valid ABN (or equivalent business registration) and operate as a legitimate retail business, online seller, or market trader.

Once your wholesale account is approved, you can browse the catalogue, compile your product list, and submit your order via email or through our portal. Our team will confirm availability, generate a tax invoice, and process your order once payment is received.

We accept EFT (bank transfer), credit card (Visa/Mastercard — 1.5% surcharge applies), and PayPal for approved accounts. Payment is required before dispatch. Net-30 terms are available for established accounts with a positive payment history.

Cancellations or modifications can be made within 24 hours of placing the order, provided the order has not yet been packed. After that, changes may incur a restocking fee. Contact us immediately at [email protected] if you need to make changes.

"Our Price" is the wholesale price we charge you. It is calculated based on the current market retail price and a tiered margin percentage, allowing you to sell at market price and retain the difference as profit. The margin percentage shown on each product card represents your potential reseller margin.

All AUD prices displayed in the catalogue are GST-exclusive. GST will be added to your tax invoice at the applicable rate. European catalogue prices are in EUR and do not include Australian GST — duties and conversion rates may apply.

Yes. Volume discounts are available for large orders and long-term wholesale partners. Speak to your account manager about pricing tiers for consistent high-volume purchasing.

Most in-stock orders are dispatched within 1–2 business days of payment being confirmed. Large or complex orders may take 3–5 business days to pick and pack. You'll receive a tracking number via email once dispatched.

Currently we primarily service Australian businesses. International shipping is available on a case-by-case basis — contact our team to discuss options. Import duties and customs charges are the responsibility of the buyer.

Yes, pick-up is available from both our Clayton South and Brunswick locations. You must book an appointment in advance. Orders must be fully paid before collection.

Returns are accepted within 14 days of delivery for items that are faulty, damaged in transit, or incorrectly supplied. Change-of-mind returns are not accepted on wholesale orders. See our full Return & Refund Policy for details.

Contact us within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or issue a credit note depending on availability. Do not dispose of damaged goods until our team has assessed the claim.

The catalogue is updated continuously as new products are added and stock levels change. Product availability and pricing is pulled live from our supplier networks — what you see reflects current availability.

Yes. If you're looking for a specific product or brand not currently in our catalogue, get in touch with a product request. We regularly expand our range based on customer demand.