Frequently Asked Questions

The public catalogue is accessible without an account. However, to place orders or view current stock levels and pricing details, you will need to register as a wholesale customer and have your account approved.

Contact us via the Contact page with your ABN, business name, and a brief description of your retail channels. Our team will review your application within 1–2 business days and set up your account.

Minimum order quantities and values vary by product category and supplier. Some exclusive or limited-run lines carry higher minimums than the standard catalogue. Once your account is approved, our team will confirm the applicable minimums for the products you're ordering.

No. Elite Supplies Inc operates exclusively as a B2B dropship supplier. All customers must hold a valid ABN (or equivalent business registration) and operate as a legitimate retail business, online seller, or market trader.

Orders are accepted exclusively through our partner portal as a CSV upload — we do not process orders by email, phone, or any other channel. Once your wholesale account is approved, download the order template from the portal, fill in the SKUs and quantities, and upload it. Our team confirms availability, generates a tax invoice, and releases the order for dispatch once payment is verified.

We accept Direct Bank Transfer (ACH or EFT) only, and all payments are settled in US Dollars (USD). We do not accept credit cards, PayPal, or any other payment method. Once your order is confirmed, our secure portal issues you the bank details and a unique order reference. After transferring, you upload the payment screenshot in the portal — your order is released for dispatch as soon as our team verifies the funds. See our full Payment Policy for details.

Cancellations or modifications can be made within 24 hours of placing the order, provided the order has not yet been packed. After that, changes may incur a restocking fee. Existing partners: please open a support ticket in the portal rather than emailing — it's faster and tracked against your order. Otherwise email info@elitesuppliesinc.com.

"Our Price" is the wholesale price we charge you. It is calculated based on the current market retail price and a tiered margin percentage, allowing you to sell at market price and retain the difference as profit. The margin percentage shown on each product card represents your potential reseller margin.

All AUD prices displayed in the catalogue are GST-exclusive. GST will be added to your tax invoice at the applicable rate. European catalogue prices are in EUR and do not include Australian GST — duties and conversion rates may apply.

Yes. Volume discounts are available for large orders and long-term wholesale partners. Contact our team to discuss pricing tiers for consistent high-volume purchasing.

Most in-stock orders are dispatched within 1–2 business days of payment being verified. Orders confirmed before 12:00 PM AEST are processed the same day; orders after the cut-off are processed the next business day. During peak periods (sales, holidays, new releases) dispatch may extend to 3–4 business days. You'll receive a tracking number by email once the order ships.

Yes. Elite Supplies Inc operates across four continents and ships internationally to approved wholesale partners. Lead times, freight rates, and available carriers depend on the destination — these are confirmed at order time. Import duties, taxes, and customs charges in the destination country are the responsibility of the buyer.

No. We do not offer warehouse pick-up. All orders are dispatched via our freight partners to the delivery address on your order.

We accept returns only for goods that are faulty, damaged in transit, or incorrectly supplied — change-of-mind returns are not accepted on wholesale orders. Report transit damage within 48 hours of delivery and manufacturing defects within 14 days, with photos and your order number in both cases. See our full Return & Refund Policy for details.

Contact us within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or issue a credit note depending on availability. Do not dispose of damaged goods until our team has assessed the claim.

Use Search TCG for trading cards & games, or Search Brand Items for designer & brand goods. On either page:

• Search by name — type a product's name, or any part of it, and we'll show every product that matches.
• Search by handle — paste a product's exact handle (its lowercase, hyphenated id) to jump straight to it.
• Pin an exact item with a SKU — add a code in the optional SKU box to narrow the matches to that exact product and variant.
• Refine — use the Price Range and Sort By controls to filter and order the results.
• Open a product — click any card for full details, every variant, and SKUs (with one-tap copy).

The catalogue is updated continuously as new products are added and stock levels change. Product availability and pricing is pulled live from our supplier networks — what you see reflects current availability.

Yes. If you're looking for a specific product or brand not currently in our catalogue, get in touch with a product request. We regularly expand our range based on customer demand.