Return & Refund Policy

Last updated: 1 May 2026

Contents

Overview

At Elite Supplies Inc, we stand behind the quality of our products. As a B2B dropship supplier, our return policy is designed to be fair to both parties while reflecting standard B2B trade practices.

Quick summary: We accept returns for faulty, damaged, or incorrectly supplied items only. Change-of-mind returns are not accepted. All claims must be raised within the specified timeframes.

Eligible Returns

We will accept a return claim in the following situations:

  • Manufacturing defect: Items that are faulty, broken, or not fit for purpose upon receipt
  • Incorrect item supplied: You received a different product, SKU, or quantity than what was invoiced
  • Transit damage: Items damaged during shipping (see Timeframes below)
  • Short shipment: You received fewer units than invoiced

Not Eligible for Return

The following are not covered by our return policy:

  • Change-of-mind or slow-selling stock
  • Items damaged after delivery due to improper storage or handling
  • Products with removed or damaged manufacturer seals (where the seal is part of the product's value, e.g. sealed trading card product)
  • Items reported outside the eligible claim window
  • Special-order or clearance items marked as non-returnable at time of purchase

Claim Timeframes

  • Transit damage or short shipment: Must be reported within 48 hours of delivery
  • Manufacturing defects discovered post-sale: Must be reported within 14 days of delivery
  • Incorrect items supplied: Must be reported within 7 days of delivery

Claims raised outside these windows will not be accepted. We strongly recommend inspecting all orders upon arrival.

How to Lodge a Return

  1. Contact Us
    Email [email protected] with your order number and a description of the issue.
  2. Provide Evidence
    Attach clear photos or video of the faulty/damaged/incorrect items and packaging. This is required for all claims.
  3. Receive Authorisation
    Our team will assess your claim and, if approved, issue a Return Merchandise Authorisation (RMA) number. Do not return items without an RMA.
  4. Ship Items Back
    Return items securely packaged to the address provided with your RMA. We cover return shipping for our error; for manufacturing defects, return shipping costs may be shared.
  5. Resolution Issued
    Once we receive and inspect the returned goods, we will issue a credit note, replacement, or refund within 5 business days.

Resolutions

Depending on the nature of the claim, we will offer one of the following resolutions:

  • Credit Note: Applied to your account for use on future orders (our preferred method)
  • Replacement: Where stock is available, we will dispatch a replacement at no cost
  • Refund: Issued to your original payment method in exceptional circumstances, at our discretion

The type of resolution offered is at our discretion based on the circumstances of each claim.

Transit Damage

If your order arrives damaged in transit:

  • Note the damage with the driver before signing, if possible
  • Photograph the outer packaging and all damaged items immediately
  • Report to us within 48 hours of delivery
  • Do not discard the packaging — it may be required for a carrier claim

We will assist in lodging a claim with the carrier on your behalf.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Our products come with consumer guarantees that cannot be excluded. If a product has a major defect, you may be entitled to a refund or replacement under the ACL regardless of the timeframes above.

For more information, visit the ACCC website.

Need Help?

Our team is here to help resolve any issues as quickly as possible.