Contents
Overview
Elite Supplies Inc ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and what rights you have in relation to it. By using our website or placing an order with us, you agree to the practices described in this policy.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
Information you provide directly
- Name, business name, and ABN
- Email address
- Billing and delivery addresses
- Payment information (processed securely by our payment provider — we do not store card details)
- Communications you send to us (emails, enquiry forms)
Information collected automatically
- IP address and browser type
- Pages visited and time spent on the site
- Referring URLs
- Device and operating system information
How We Use Your Information
We use your personal information to:
- Process and fulfil your wholesale orders
- Communicate with you about your orders, account, and enquiries
- Send invoices, receipts, and relevant business correspondence
- Improve our website and catalogue based on usage data
- Comply with legal and regulatory obligations
- Detect and prevent fraud or misuse of our services
We will only send you marketing communications if you have opted in. You may opt out at any time.
Sharing Your Data
We do not sell your personal information. We may share it with:
- Service providers: Payment processors, shipping carriers, and cloud hosting providers who assist in delivering our services
- Professional advisors: Accountants, lawyers, or insurers where required
- Regulators: Government bodies or law enforcement where required by law
All third-party providers are required to maintain appropriate data security standards.
Cookies
Our website uses cookies and similar technologies to maintain session state and analyse traffic. We use:
- Essential cookies: Required for the site to function (e.g. session management)
- Analytics cookies: Help us understand how visitors use the site (e.g. page views, duration)
You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are retained for a minimum of 7 years to comply with Australian tax law. Account information is retained while your account is active and for a reasonable period after.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, contact us and we will respond within 30 days.
Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. No internet transmission is completely secure, but we take this responsibility seriously.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
- Email: [email protected]
- Mail: Elite Supplies Inc, 10-12 Eileen Rd, Clayton South VIC 3169