Step-by-Step Order Flow
Six well-defined stages take every order from CSV upload to your customer's door. Below is the high-level overview — for the complete order lifecycle with exact portal statuses, see the Order Flow page.
Order Submission
Log in to portal.elitesuppliesinc.com and upload a CSV containing Product SKU, Quantity, and the customer's delivery address.
Inventory Allocation
We verify product availability with our authorized suppliers, allocate and reserve inventory, and calculate pricing — all visible in your portal.
Shipping Label Generation
We generate the shipping label and assign a tracking number. Estimated delivery date is calculated based on the supplier origin region.
Payment Submission
You receive tracking before payment. Wait for your payment processor (Stripe, PayPal, etc.) to release customer funds, then submit payment via the portal with proof.
Payment Verification
Our team verifies your payment in 1–4 hours during business hours. You receive a confirmation email upon approval.
Shipment
Products are shipped by our authorized suppliers. Tracking goes live and updates in real-time. Delivery timeframe depends on origin region.
Order Processing Timeline
| Stage | Timeframe | Action Required |
|---|---|---|
| Order Submission | Instant | Upload CSV |
| Inventory Allocation | 1–3 business days | None (automated) |
| Tracking Generation | Same day | None (automated) |
| Payment Submission | 3–5 business days | Submit payment + proof |
| Payment Verification | 1–4 hours | None (team review) |
| Shipment | 7–30 days (see Shipping Policy) | None (supplier ships) |
Portal Features
Your B2B portal at portal.elitesuppliesinc.com includes everything you need to manage your business.
Order Dashboard
View all active and past orders with status, tracking, and pricing in one place.
CSV Bulk Upload
Submit dozens of orders at once via a single CSV file — no manual entry required.
Real-Time Tracking
Live tracking updates flow into the portal as soon as shipping events occur.
Payment Management
Upload receipts, view invoices, and see payment verification status instantly.
Support Tickets
Open a ticket for any issue — returns, exceptions, missing items, or questions.
Announcements
Stay updated on new product launches, policy changes, and platform improvements.
Need Help?
If you encounter any issues during order processing, our support team is here to help. Open a ticket through the portal or email [email protected].